▼ Are my informations safe?
We use the latest technology to encrypt all your information. All your data is automatically deleted after 6 months.
▼ Is it safe to pay by credit card?
Yes, it is! We use Stripe, which is known to be one of the safest payment processors in the world.
▼ Who is BlackCars?
BlackCars is a company that will transport you from one European city to the next European city. We also allow you to explore sights/attractions along the way. We drive, you enjoy.
▼ Is it safe to travel with a BlackCars?
We always screen our drivers for criminal and traffic records, and personally, we inspect the cars for safety, comfort, and reliability. All vehicles must be under six years old, in excellent operating condition, and insured for car, driver, passengers, and luggage as local law requires. And because our drivers are professional private drivers, they're familiar with the rules and customs of the road. We believe that we provide a safer and more relaxing experience for you.
▼ What is the difference between BlackCars and others?
We are a Private Drivers Company with employed drivers and cars owners. We assume responsibility from the time of booking until the drop-off time. The others are just some platforms that connect travelers with drivers who will transport them, and they do that for a commission from the amount you pay.
▼ Will our driver speak English?
All our drivers speak English and their native language (and sometimes additional languages too, like French and Spanish). They're happy to discuss local history and culture with you, as well as answer any questions you may have. And because they speak the local language, they're able to provide you with a unique opportunity to connect with natives.
▼ What's included in the price? Are there any additional fees?
The quoted price is final, and our services have no additional fees. However, optional third-party activities such as tours or attraction fees are not included in the price. Rest assured, there will be no surprise or additional fees from BlackCars.
▼ Will our luggage fit?
Each passenger is allowed to have one big piece of luggage (29 x 21 x 11 inches) and one small piece of luggage, which shouldn't exceed 22 x 14 x 9 inches. Please, let us know in case you should have oversized luggage, and we will help you upgrade to a bigger car.
▼ Can I book a trip now and add a stop later?
You can make any changes to your itinerary free of charge until 24 hours before departure. If you need to make a last-minute change less than 24 hours before departure, we'll do our best to accommodate it (additional fees may apply).
▼ Will the driver call me to confirm pick-up?
Your driver will meet you at the agreed time and place and won't be contacting you before unless necessary. You'll receive a reminder with your driver's name and mobile number a few days before departure if you need to contact him or her. Usually, for reasons that concern your security, drivers do not have your personal phone number.
▼ Where will our driver pick us up?
Your driver can pick you up at your hotel, apartment, cruise ship dock, train and bus station, or any other pick-up point accessible by car. This applies to your drop-off location as well. We provide door-to-door service!
▼ What is your cancellation policy?
If you need to cancel or reschedule your trip, call or send us an email including your booking number, your route, and your name. We understand that travel plans can change, and we currently don't charge a fee for cancellations made up to 24 hours before departure.
▼ Is gratuity included/expected?
Gratuity is excluded from the total price and is not a requirement. However, if you're extremely satisfied with the service, you can reward your driver with an optional tip (10% is sufficient).
▼ Will my sightseeing stop be open?
We can't guarantee every attraction will be open for every trip, especially during the off-season. We recommend checking the opening hours or contacting our customer service department if you have any questions about your trip.